Have questions?
We got you! Check out these FAQs for more information on your order, account, and more. We also have dedicated Wellbel team members to ensure you feel fully supported throughout your journey. Click here to reach out.
General
What is the recommended usage?
Wellbel is a single, daily dose of three capsules. These can be taken at any time of day - we just recommend taking them with food for optimal absorption. You can also open up the capsules and add them to a favorite smoothie or yogurt.
Are Wellbel products suitable for all ages and hair types?
Wellbel supplements are formulated for adults ages 18 and older and are suitable for all hair types and textures, from 1A to 4C. If you have any questions or underlying health concerns, we recommend consulting with your healthcare provider before starting.
What can I expect in the first few months on Wellbel?
Our community has seen stronger, shinier hair, faster-growing nails, and healthier-looking skin. People also notice baby hairs and reduced overall shedding. Consistency is key, with results typically appearing within 3–6 months.
How long does it take for Wellbel supplements to work?
With consistent use, our Wellbel Hair Supplements take between 3 and 6 months to see results. Have a look at our Testimonials Page to see real community reviews and results. Some people will notice baby hairs and experience less shedding in the first two months. Occasionally, some people may notice temporary shedding when starting Wellbel. This can happen as hair shifts into a healthier growth cycle and makes room for new growth. This phase is usually short-lived and is considered a normal part of the hair renewal process.
What if I have problems swallowing capsules?
You can always open the capsules and mix the powder into your favorite smoothie or yogurt! Keep in mind that our supplements will not dissolve in liquids.
Can I take Wellbel with other supplements or medications?
Wellbel can generally be taken alongside other supplements or medications. However, since everyone’s needs and health situations differ, we recommend checking with your healthcare provider or pharmacist first to make sure it’s the right fit for you and your current routine.
What if I miss taking my Wellbel supplements for a few days?
Good news! Missing a few days will not affect your results.
What happens if I stop taking Wellbel?
The more consistent you are with Wellbel, the more benefits you’ll see! If you stop, you shouldn’t experience hair loss or negative side effects, and there’s no need to wean off. However, your hair, skin, and nails may gradually return to their natural state, and you may not maintain the same level of health or strength that you had while taking Wellbel.
Does Wellbel cause breakouts?
Wellbel has been formulated with 500 mcg of biotin (compared to 3,000-10,000 mcg in other supplements) to help prevent breakouts and rashes. Our mission is to use the right dosing of the highest quality ingredients to support beautiful skin.
What is the risk of taking too much biotin?
Wellbel contains 500 micrograms of biotin, which is included to support general hair, skin, and nail health. We use significantly less biotin than other supplements, as higher doses can contribute to breakouts or interfere with blood work results (such as thyroid and cardiac markers). Excess biotin has also been reported to cause mild side effects such as stomach upset or headaches. Biotin deficiency is rare, so we do not recommend taking a separate biotin supplement. However, if you have any concerns, it’s always best to consult your healthcare provider.
Is Wellbel suitable for someone with a sensitive stomach?
Wellbel is formulated to be gentle on your stomach and is generally well-tolerated. For optimal absorption and comfort, we recommend taking your supplements with food. Since everyone’s body is different, we suggest checking with your healthcare provider if you have any specific questions or concerns.
Do Wellbel Supplements equally help skin and nails as much as hair?
Absolutely! Wellbel provides a proper balance of essential vitamins, minerals, and phytonutrients to equally support overall hair, skin, and nail health.
Are all Wellbel products vegan, gluten-free, and non-GMO?
Yes! We are proud to share that all Wellbel formulas are vegan, gluten-free, and non-GMO.
Are Wellbel supplements made in the United States?
Wellbel is manufactured in the United States in a Good Manufacturing Practices (GMP) certified facility that complies with current FDA regulations under the Food Safety Modernization Act (FSMA). We source high-quality ingredients globally and maintain a rigorous supplier qualification program to ensure safety, purity, and consistency.
Are all Wellbel supplements FDA-approved?
The FDA does not regulate supplements; it regulates prescriptions and over-the-counter drugs. Our facility is strictly controlled by rigorous standards that meet Current Good Manufacturing Practices (CGMP), and it routinely passes FDA and third-party audits. Extensive testing on every product they manufacture means you can trust the consistent purity, strength, identity, and composition of every bottle.
Does Wellbel contain any drugs?
No, Wellbel is formulated with natural ingredients and is 100% drug-free.
Do I still need to take my collagen powder?
You can, but it's not necessary! The ingredients in Wellbel contain the building blocks that stimulate the natural production of collagen in the body.
Where is the best place to store my Wellbel?
For optimal storage conditions, keep your Wellbel in a cool, dark, and dry place.
Will Wellbel supplements help if I have bald spots?
While some forms of hair thinning can be genetic, Wellbel is designed to support healthy hair growth and stronger-looking strands. Many customers report seeing improvements in overall hair density over time.
Can Wellbel help with PCOS?
Wellbel supplements can help support PCOS hair loss and thinning by addressing hormonal balance and providing essential nutrients for hair health.
How do Wellbel supplements help support hair loss related to GLP-1 medications?
Hair loss from GLP-1 medications such as semaglutide is commonly associated with rapid weight loss, reduced calorie intake, and nutrient shifts that can disrupt the natural hair growth cycle (also known as telogen effluvium). Wellbel is a physician-formulated hair growth supplement designed to support hair thinning by delivering targeted vitamins, minerals, and botanical ingredients that promote healthy hair follicle function and help maintain normal hair growth during periods of metabolic change.
What is the scalp microbiome?
The scalp microbiome is the community of natural bacteria and microbes living on your scalp. A balanced microbiome helps protect against irritation, maintain healthy oils, and create an environment where hair follicles can thrive. Gelée Detox Shampoo supports this balance while gently cleansing.
Women
What is the recommended usage?
Wellbel Women is a single, daily dose of three capsules. These can be taken at any time of day–we just recommend taking them with food for optimal absorption. You can also open up the capsules and add them to a favorite smoothie or yogurt!
How do I know if I should take Wellbel Women or Wellbel Women+?
Wellbel Women+ is specifically formulated for women in perimenopause and menopause. If you’re not sure whether you’re in perimenopause yet, we recommend starting out by taking Wellbel Women.
What is the difference between Wellbel Women and Wellbel Men?
Wellbel Men has a higher dose of saw palmetto, which decreases DHT, the form of testosterone responsible for hair thinning. It also contains zinc and copper, which are important for testosterone conversion and hair integrity.
Is Wellbel Women suitable for women who are pregnant or breastfeeding?
We don't suggest taking any supplements when you are pregnant or breastfeeding unless directed by your healthcare provider.
Why aren’t Wellbel supplements recommended for women who are pregnant or breastfeeding?
At this time, we do not recommend taking Wellbel Women while pregnant or breastfeeding unless advised by your healthcare provider. This is not due to known safety concerns, but because there isn’t sufficient clinical research on how supplemental vitamins, minerals, and botanicals may affect breast milk or a nursing baby.
Will Wellbel Women cause hair to grow in places other than my head?
No. Wellbel Women is designed to support hair growth where it’s thinning, primarily on the scalp. Some members report fuller-looking brows and lashes, but we have not heard feedback about unwanted facial or body hair growth.
Excess DHT can shrink scalp follicles and trigger unwanted facial or body hair. Wellbel includes saw palmetto, which helps reduce DHT activity, supporting healthy scalp hair growth while helping prevent hair growth in unwanted places.
Can Wellbel Women be taken if you have done laser hair removal?
Yes! We have not heard any negative feedback from our community regarding Wellbel and laser hair removal.
Women+
What is the recommended usage?
Wellbel Women+ is a single, daily dose of three capsules. These can be taken at any time of day–we just recommend taking them with food for optimal absorption. You can also open up the capsules and add them to a favorite smoothie or yogurt!
What is the difference between Wellbel Women and Wellbel Women+?
Wellbel Women+ includes many of the same physician-backed ingredients as our original formula, with the addition of copper and zinc, increased levels of saw palmetto and MSM, as well as vitamin K2 and stinging nettle leaf to help address women’s hormonal needs as they age and begin to experience perimenopause and menopause.
How do I know if I should take Wellbel Women or Wellbel Women+?
Wellbel Women+ is specifically formulated for women in perimenopause and menopause. If you’re not sure whether you’re in perimenopause yet, we recommend starting out by taking Wellbel Women.
I am over 45 but I haven’t started perimenopause/menopause yet. Should I be taking Wellbel Women+?
Wellbel Women+ is physician-formulated to help target the root causes behind compromised hair health, leading up to and during menopause. That said, women over 45 who have not yet experienced perimenopause or menopause would likely still benefit from the Women+ formulation.
I am younger than 45 and already in perimenopause, should I take Wellbel Women+?
Wellbel Women+ was developed for those needing additional support as they experience hormone-related hair loss. If you are younger than 45 and experiencing perimenopause, Wellbel Women+ can help support the integrity of your hair as you experience these changes.
Will Wellbel Women+ cause hair to grow in places other than my head?
Wellbel Women+ was formulated to help support healthy hair where it thins. We have also heard feedback from members in our community saying they noticed growth and thickness in their eyebrows and eyelashes while using Wellbel.
Men
What is the recommended usage?
Wellbel Men is a single, daily dose of three capsules. These can be taken at any time of day–we just recommend taking them with food for optimal absorption. You can also open up the capsules and add them to a favorite smoothie or yogurt!
Is Wellbel Men suitable for all men?
Wellbel Men is suitable for most adults 18 years and older who are not completely bald. We recommend consulting with your healthcare provider if you have any questions or concerns.
Does Wellbel Men work for all hair types and textures?
The key ingredients used in our supplements work for all hair types and textures from 1a-4c in men ages 18 and over.
Does Wellbel Men help hair thinning?
Wellbel Men can support your existing hair follicles and buffer the detrimental effects of DHT. Saw palmetto, an ingredient in Wellbel Men, is a high concentration of fatty acids that reduces the conversion of testosterone to DHT to help support hair follicles and hair health.
Will Wellbel Men cause hair to grow in places other than my head? Will Wellbel help with beard growth?
Wellbel Men is formulated to support hair health where it thins. Many men in our community have also seen great results with the growth and patchiness of their beards.
Does Wellbel Men have any sexual side effects?
Wellbel Men supports hair health using clean, natural ingredients and has no known sexual side effects.
Gelée Detox Shampoo
How often should I use the Gelée Detox Shampoo?
For dry hair, start with once per week and increase as needed. Normal hair can use 1-2 times weekly, and oily hair types can use 2-3 times weekly. Adjust based on your scalp's needs and response to the product.
What results can I expect after using the Gelée Detox Shampoo?
Your scalp will feel cleansed, refreshed, and your hair will look visibly shinier, bouncier, and healthier after each use. Our Gelée Detox Shampooremoves buildup and impurities while restoring essential moisture, creating an optimal scalp environment for hair follicles to thrive.
Will the Gelée Detox Shampoo help my hair grow?
While no shampoo or “wash off” product can directly make hair grow, the Gelée Detox Shampoo supports a healthy scalp by removing buildup and restoring moisture, creating the ideal environment for hair follicles to thrive. Pairing it with Wellbel supplements can further support stronger, healthier hair from the inside out.
Can I use the Gelée Detox Shampoo if I have a sensitive or dry scalp?
Yes, it's pH-balanced and dermatologist-tested, suitable for sensitive or dry scalps.
Does the Gelée Detox Shampoo help with a flaky, itchy scalp?
Yes, the Gelée Detox Shampoo effectively removes flaky, dry skin, excess oil, and product buildup while helping to soothe an itchy scalp.
Is the Gelée Detox Shampoo suitable for color-treated hair?
Yes! Gelée Detox Shampoo is safe for color-treated hair because it is sulfate-free and gentle. It effectively cleanses hair without stripping or fading your color, making it a great choice for maintaining vibrant, long-lasting color.
Is the Gelée Detox Shampoo safe to use on keratin-treated hair?
Our Gelée Detox Shampoo is sulfate-free, pH-balanced, and gentle, but since it’s formulated with salicylic acid, we don’t recommend using it all over keratin-treated hair. If you’d like to try it, keep it just on the scalp and limit use to once a week to help with the removal of buildup + dry flakes, while sticking to your keratin-safe shampoo for regular washes and on the strands.
Is the Gelée Detox Shampoo sulfate-free, silicone-free, and paraben-free?
Yes, it’s sulfate-free, silicone-free, paraben-free, phthalate-free, dye-free, vegan, cruelty-free, and gluten-free.
What makes encapsulated salicylic acid beneficial for my scalp and hair?
Encapsulated salicylic acid gently exfoliates and clarifies the scalp, effectively removing buildup and impurities without stripping essential moisture, promoting a healthy scalp microbiome.
Does the Gelée Detox Shampoo foam?
Our shampoo is sulfate-free, meaning it's intentionally formulated without harsh detergents that create stripping foams. Instead, it produces a rich, gentle lather when massaged with water, cleansing your hair without removing its natural moisture.
What’s the difference between a detox shampoo and a clarifying shampoo?
Detox shampoos specifically target scalp health, removing buildup and impurities without compromising hydration, while traditional clarifying shampoos may deeply cleanse hair but can sometimes strip moisture, throw off your scalp’s pH balance, and natural oils.
Restorative Conditioner
Is the Restorative Conditioner suitable for all hair types?
This conditioner has a lightweight texture and is ideal for straight, wavy, and curly hair types and textures (1A–4C). For thick or coily hair, some prefer to pair it with a leave-in conditioner for best results.
Will the Restorative Conditioner weigh my hair down?
Not at all. The lightweight, hyaluronic, andcream-based formula is designed to hydrate and soften without weighing you down.
Does the Restorative Conditioner help with frizz?
The formula contains a blend of nourishing oils and encapsulated actives that lock in moisture, smooth the cuticle, and reduce frizz by keeping hair hydrated.
Does the Restorative Conditioner help with breakage or damaged ends?
The Restorative Conditioner is formulated with strengthening oils and encapsulated hydration to help improve elasticity, reduce breakage, and support healthier ends over time.
Is the Restorative Conditioner safe for color-treated or chemically processed hair?
Yes, it’s color-safe and formulated to support hair health without stripping or fading color-treated hair, and helps maintain vibrancy while nourishing strands that may be weakened from coloring or chemical treatments.
Does the Restorative Conditioner contain any silicones or sulfates?
Nope! It's silicone-free, sulfate-free, paraben-free, phthalate-free, dye-free, gluten-free, vegan, and cruelty-free.
What do the encapsulated hyaluronic acid, ceramides, resveratrol, and copper tripeptides in the Restorative Conditioner do?
Our encapsulated complex of hyaluronic acid, peptides, ceramides, and copper tripeptide provides continuous, targeted hydration deep within strands, significantly reducing frizz, smoothing the cuticle, and enhancing softness and manageability without weighing hair down.
By reinforcing your hair’s natural moisture barrier, this advanced blend boosts elasticity and resilience, leaving your hair stronger and protected from environmental stressors and dryness.
Account & Subscriptions
How do I change my shipping address?
- Log in to your account by selecting the ‘Log In' icon in the top left corner of the Wellbel homepage
- Select 'Subscriptions' on your account page
- Select ‘Edit' next to ‘Shipping Information’
- Enter your new address information
- Press 'Save' to complete the update
How do I update my payment method and billing information?
- Log in to your account by selecting the ‘Log In' icon in the top left corner of the Wellbel homepage
- Select 'Subscriptions' on your account page
- Select ‘Edit' next to ‘Billing’
- Click the ‘Confirm’ button to request a secure link via email to update your billing and/or payment information
- Access the link through your email and update your billing and/or payment method information
- Make sure to select 'Update Card' once complete
How do I change, skip or postpone my next renewal order?
- Log in to your account by selecting the ‘Log In' icon in the top left corner of the Wellbel homepage
- Select 'Subscriptions' on your account page
- Select ’Skip’ icon
- Select ‘Skip two weeks’ or ’Skip one month’
- To choose a specific date, select the ‘Next order date’ icon and select the desired renewal date
- Select ‘Confirm’ to complete the update
How do I cancel my subscription?
- Log in to your account by selecting the ‘Log In' icon in the top left corner of the Wellbel homepage
- Select 'Subscriptions' on your account page
- Select ‘More’ icon
- Select ‘Cancel’
- Select ‘Cancel subscription’
- Select the reason you would like to cancel your subscription
- Select ‘Cancel subscription’
- Select ‘Cancel subscription’ again
Is there a charge to cancel my subscription?
There is absolutely NO charge to cancel your Wellbel subscription! You can cancel at any time through your Wellbel account portal.
If you have any questions, please contact our support team directly at support@wellbel.com.
How do I file a claim for a lost, stolen, or damaged package?
If you purchased Onward Shipping Protection with your order, you can quickly file a claim through the email that Onward sends you after the order was placed, or you can file at the link here.
If you did not purchase Onward Shipping Protection, please email support@wellbel.com and we can further assist you there.
I am having issues accessing my account
If you are having trouble logging into your account, please email support@wellbel.com and we can further assist there.
Return Policy / Shipping
What is the Wellbel guarantee?
Supplements:
Domestic Returns (United States ONLY):
- If you are unsatisfied with your supplement(s) for any reason, we will honor a refund within 90 days of the purchase date.
- We allow the return of any unopened bottles within 90 days of the purchase date.
- Refunds will be issued upon receipt of the returned supplement(s). You will automatically be refunded on the original payment method used to purchase the items. Please allow about 1-2 weeks for all returns to process.
- The purchase of Onward Order Protection is not eligible for a refund once your package has shipped.
- Damaged supplement(s): Please contact Community Support at support@wellbel.com as soon as possible. Claims for defective or damaged supplement(s) must be made within 7 days of receiving supplement(s). Please save the packing box and all of its contents.
- To request a return please email us at support@wellbel.com.
International Returns (including Canada):
- At this time, we are unable to accept returns for international or Canadian orders.
- Damaged supplement(s): Please contact Community Service at support@wellbel.com as soon as possible. Claims for defective or damaged supplement(s) must be made within 7 days of receipt of supplement(s). Please save the packing box and all of its contents.
Hair Care (Shampoo and Conditioner):
Domestic Returns (United States ONLY):
- If for any reason you’re not satisfied, we accept returns of unused and unopened products in their original packaging within 30 days of receipt for a full refund or exchange.
- Refunds will be issued to the original form of payment. Please allow 1–2 weeks for processing once your return is received.Returned products must be in unused, unopened condition and include original packaging and any accompanying paperwork to ensure proper credit.Wellbel covers the cost of return shipping.
- We cannot accept C.O.D. deliveries or refund purchases of Onward Shipping Protection.
- Shipping costs, VAT, and duties are non-refundable.If your hair care product(s) arrive damaged, please email us at support@wellbel.com within 7 days of receipt.
- To initiate a return, reach out to our team at support@wellbel.com.
International Returns (including Canada):
- At this time, we are unable to accept returns for international or Canadian orders.
- Damaged supplement(s): Please contact Community Service at support@wellbel.com as soon as possible. Claims for defective or damaged supplement(s) must be made within 7 days of receipt of supplement(s). Please save the packing box and all of its contents.
How long does shipping usually take?
Domestic Shipping:
Standard: 4-7 business days
Expedited: 2-4 business days
International Shipping:
Flat Rate/Standard Shipping: 8-16 business days
Expedited Shipping: 4-7 business days
Do you ship the Detox + Restore Duo internationally?
At this time, we are unfortunately unable to ship our shampoo and conditioner internationally. We're so sorry for the inconvenience. If anything changes regarding international availability, we’ll be sure to share the news with our community.
What is Onward Shipping Protection?
We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onward to your cart at checkout and you will have full protection should something go wrong with your shipment.
How does Onward Shipping Protection work?
Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Onward to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.
Who does Onward Shipping Protection partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How much time do I have to file a claim with Onward Shipping Protection?
If your package is lost or stolen, claims must be filed within 90 days of the purchase date.
Refer A Friend
How does the Wellbel referral program work?
Simply share your unique referral link with friends and family on social media, via email, or wherever you’d like. When someone makes a purchase using your link, you will both get $10 off. The more people you refer, the more rewards you earn. It really is that easy!
Where can I find my referral link?
Once you log in to your account, you’ll see a ‘Share’ button on the right-hand side of your screen. Clicking it will automatically copy your unique referral link to share with others. You can also find your referral link anytime in your Wellbel Portal under the ‘Referrals’ section.
How can I use my credits?
You can use your referral credits by logging in to your Wellbel Portal and applying the credits toward your current subscription or to purchase new products.
Do referral credits auto-apply to my subscription?
Referral credits do not auto-apply, so you will need to log in to your portal to use them.
Can I save my referral credits?
Yes! Your credits do not expire, so you can save them for when you are ready to use them.
Is there a limit to how many people I can refer?
There is no limit! Did you know, if you refer 6 friends, you will earn enough credits for a free bottle of Wellbel supplements?
How do I track my referrals?
You can view and track all your referrals in your Wellbel Portal under the ‘Referrals’ section.
How does my friend get the discount?
Your friend’s $10 discount is automatically applied at checkout when they purchase using your referral link.
Can my referral link be stacked with other promo codes?
Your referral link cannot be combined with other promotional codes. Only one type of discount or promotion can be applied per order.